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CONDITIONS FOR USE:

Welcome to Alameda Family Physicians(AFP) online services. Online services are available only for patients of AFP. Please read through the conditions below before proceeding. AFP uses encryption technology that is HIPAA compliant to keep your information secure.

NOTE: You should not use any of these online services for medical emergencies or other time sensitive matters.

Patients may use online services for the following:
- Emailing your physician for simple, non-urgent medical questions
- Scheduling non-urgent appointments
- Medication renewal requests
- Referral requests
- Billing questions
- Updating patient information
- Submitting feedback about Alameda Family Physicians or our website

AFP may forward patient emails to other staff within our clinic.

We will not forward emails to other third parties without your prior written consent, except as authorized or required by law.

AFP will not disclose your email address to any third party without prior written consent.

AFP will never sell your email address to a third party.

AFP is not liable for breaches of confidentiality caused by you or any third party.

RESPONSE TIME:
AFP will respond to your email message, usually within one business day.

AFP reserves the right to remove you from our email database and will notify you if we do.

OUR COMPANY AND ITS AFFILIATES, SUPPLIERS, AND OTHER THIRD PARTIES MENTIONED ON THIS SITE ARE NEITHER RESPONSIBLE NOR LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, PUNITIVE, OR OTHER DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING IN ANY WAY TO THE SITE, SITE-RELATED SERVICES AND PRODUCTS, CONTENT OR INFORMATION CONTAINED WITHIN THE "SITE," AND/OR ANY HYPERLINKED WEB SITE, WHETHER BASED ON WARRANTY, CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOUR SOLE REMEDY FOR DISSATISFACTION WITH THE SITE, SITE-RELATED SERVICES, AND/OR HYPERLINKED WEB SITES IS TO STOP USING THE SITE AND/OR THOSE SERVICES. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

ONLINE SERVICE REQUIREMENTS:
The AFP Online Service requires that you provide an email Address.

The email address you provide is where message notifications will be sent.

These notifications DO NOT contain personal or medical information. They simply state “You have received a secure message from AFP that is available to you by logging into the website”

Duplicate email addresses are not allowed (for instance, a child and parent may not use the same email address).

If you do not have an email address, but do have access to a computer and the internet, we suggest you a create a new account online (through Yahoo!, Hotmail, etc.)

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I acknowledge that I have read and fully understand the Alameda Family Physicians Online Service Policies, and I consent to the conditions outlined in these policies.